Ecoflow Packaging was created with a pretty simple idea: make packaging easier for hospitality businesses.
They specialise in cafés, bakeries and other hospitality venues, and have built their range and service around what these businesses actually need.
Ecoflow have grown quickly across Adelaide and South Australia, and a big part of that growth has come from being responsive, keeping our pricing competitive and - of course - making ordering as simple as possible.
We speak to Kevin Yuan, Founder and Sales Director at Ecoflow Packaging, about his business has scaled without extra administration.
One of the biggest challenges is making the first order as easy as possible.
When you're growing quickly, you don't want every new customer to require phone calls, emails, text messages and manual order entry.
The easier it is for a customer to trial us, see our products and place that first order, the easier it becomes for us to bring new customers onboard and continue servicing them as we grow.
That customer experience is very important to us.
We actually knew about Ordermentum from the customer side first.
We were using it when we were involved with a café, and it was simply much easier to order through the platform.
A lot of our friends in hospitality were already using it as well, so when we started Ecoflow, using Ordermentum from the supplier side made a lot of sense.
Our customers already understood how to use it, which removed another barrier when asking them to start ordering from us.