La Spiga Bakery is a third-generation family business that has been delivering fresh baked goods to the Sydney cafe market for over 40 years.
Despite being around for such a long time, they’ve managed to stay energised, constantly innovating their business and products, and always looking for that point of difference for their customers. This could be teaching customers how to best utilise their products, supporting them with new menu ideas and direction, or working with them on product display.
We spoke to General Manager Mark Scalia about how the right tech can transform even the longest-running businesses.
The biggest challenge has been putting new systems and processes in place to maintain efficiency while preserving those personal relationships and good old-fashioned service that our customers expect from us.