Holiday season is officially upon us! This is great news for most people as they can finally take their much-awaited vacation. However, the opposite is often true for food and bevarage businesses managing the frenzy that is the christmas period. As wholesalers and their customers alike prepare for the busiest time of the year, business owners rarely get to enjoy the holidays that everyone else does. With a bit of planning in advance, you can relieve some of the pressure so you can take some time off without the anxiety that comes with it.
If you're gearing up for the silly season and feeling like you're too busy to take time off with the family, the best thing you can do to set yourself up for some time off is leverage technology to automate your orders so you can take a break, knowing your key activities will still happen. Regardless of whether you're short on staff or off on a holiday, you can still be an operating, profitable and efficient business.
So, how can you make sure your business ticks along without you having to be on site?
Ordermentum is a mobile customer insights platform built on ordering and payments. Ordermentum is specifically made for the food and beverage industry, and is your back-office partner for the holidays. It automates all the complicated and time consuming tasks that need manual work (order taking, invoice creation, etc.), and helps your customers place their orders during the break with ease. Rather than spending the entire work day taking orders over the phone, your team can now help you in other parts of the business - marketing, production, or promoting new seasonal products.
Here's how it will help:
1. It helps you promote your holiday deals and offers
Got new holiday coffee blends or Christmas cookies you want to promote? That’s also a piece of cake with Ordermentum. The app enables you to create an always up-to-date digital catalogue where you can showcase all your current products and highlight your holiday deals and promos. You can feature your promoted or limited edition products in the app’s ordering interface so you can cross-sell to your customers effectively.
The best part is, you can even customise the product mix and pricing for each retailer you sell to, so they can view their own range and deals.
2. It will help cut down the work for you and your staff
Only have a few employees working on the holidays? No problem. With Ordermentum, admin jobs such as managing orders, sending confirmations and invoices, generating pick slips, and printing delivery reports will all be automated, cutting down the heavy workload for your staff and giving them more time to attend to other tasks. Rather than spending the entire workday taking orders on the phone, they can now focus on the key things that need attention. After all, manually taking orders and keying them in an excel sheet is time consuming and is likely to result in errors and mistakes.
With your customers placing their orders online themselves, orders automatically appear in the supplier app, ready to go into production. The app has a clean and easy-to-use dashboard where your staff can manage and edit orders hassle-free. All orders will also appear in the dashboard in real time, with no manual entry needed. Meaning, there will be fewer errors and more accurate orders. In addition to that, Ordermentum can also integrate with your favorite tools to make sure all your data is always up to date. It can automatically sync with your accounting system for correct invoicing and integrate with your inventory platform for accurate stock levels and correct picking and packing.
3. It will let you take orders 24/7
Holidays are busy days for restaurant and cafe owners. And typically during these periods, they will not have the time to call you during your business hours to get their orders in before the cutoff, which results in you having to chase them for delayed orders. This can easily be fixed if you give them a method that enables them to place their orders at any time of the day, even outside your business hours.
This is where Ordermentum comes into play. The app makes things more convenient for your customers as it lets them place their orders anywhere and anytime they want, through their mobile phones. No longer do you have to call them again to remind them of their orders - you can just relax and wait for their orders to come in, and to ensure your customers never really miss the cutoff, you can automatically schedule text message reminders via Ordermentum to remind them when orders are due.
4. It lets you charge your customers automatically
Let’s admit it - chasing payments is the hardest during the Christmas season, and leaves you with a mountain of stressful work in January. The good thing with Ordermentum is you never have to go through this headache ever again. As well as placing orders, your customers can make payments directly through the app. This is actually the biggest strength of the platform and what it is made for - it aims to make ordering and payment easy and painless for retailers.
To guarantee you get on-time payments and a good stream of revenue coming in during the holidays, you can also charge your customers instantly, or according to the current terms you have, and you can add direct debit or credit card as a payment method, which means you don't have to rely on invoicing and manually chasing them up later on. Even when using Direct Debit or Credit Card, you can still set the payment terms you want and tailor it per customer - for example customers that pay an invoice 7 days after delivery can instead have their credit card charged automatically, 7 days after delivery.
5. It allows your customers to pre-schedule orders
Before everyone goes away on holiday break, have your retailers schedule their orders in advance first. Yes, this is possible with the Ordermentum app. The tool allows your customers to place their orders for any date in the future. It also lets them set ‘Standing Orders’ or recurring orders so they don't have to keep placing the same order over and again every day (or every week). No doubt, this feature will also help your customers prepare for the long Christmas break.
The Christmas break may seem like a headache when it comes to orders and sales, but you can keep up by preparing in advance and adopting a dedicated order management system like Ordermentum to help you out. Ordermentum eliminates the admin and makes workload lighter so you can still take orders and process them quickly, limit the number of issues you encounter, and still be profitable during the holiday season - even when short on staff.
If you’d like to see how the app works and how it can get you ready for the Christmas frenzy, you can request a free demo here.
In the meantime, if you want to read more business advice from us, just head on over to our blog.