Communicate with your venues in real time

Fast responses so your customers feel more connected.

 

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Strengthen
relationships

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Team-wide
visibility

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Faster issue
resolution

Faster conversations, quicker resolutions

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Keep the human connection

Scale your customer service while maintaining a personal touch. Instant conversations mean it’s easy to be accessible and responsive.
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Customer service
that’s different

Delight your customers by providing immediate, personalised support that sets you apart from competitors and fosters loyalty. 
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Customer comms in
one place

Your entire team can access the complete chat history of every customer in one place, eliminating mixed messages and different lines of communication.
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Understand the relationship

Access conversation history to completely understand customer interactions, resolve issues, and improve relationships.
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Resolve issues faster

Efficiently handle product questions, order enquiries, and customer relationships through your Inbox.
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Convert conversations into customers

Use chat to nurture potential customers, understand their needs, and convert conversations into business opportunities.

Hear it from our suppliers Why you’ve made us #1

Testimonial

“The chat feature is a great tool as it allows another touchpoint to be made for new customers, as well as a readily available communication method for customers to contact us directly on.“

Testimonial

“The Chat feature is my favourite feature, because we can message our customers without going to another website. We find that it saves a lot of time and makes the conversations between customers less formal.”

More Customer Stories

Three simple ways Chat helps your team

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Receive notifications

Receive notifications for new messages in your Inbox. Your customers get push notifications through the app or see messages when they next open their Ordermentum app.

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Anyone can respond

Anyone on your team or your customer's team can view and respond in the same group chat. All messages are centralised in your Inbox for easy access.

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Search to start a chat

Simply search for your customer's name to start chatting. You'll see existing chats, new potential contacts, and you can even invite new users directly from the search results.

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Other ways you can retain customers

All Retention Tools
Sup-Mark-Hub-v2

More orders, faster:
Supplier Marketing Hub

Unlock the full potential of Ordermentum with our Supplier Marketing Hub, designed to supercharge your ordering process.

These resources are designed to help you launch and promote Ordermentum across your different channels.

Discover the power of sign up links that seamlessly onboard your customers, email templates for communication to your current customers, and social media posts to help spread the word to your audience.

Visit Supplier Marketing Hub

 

Sup-Mark-Hub-v2

Want Help? We’re Always Here!