“The chat feature is a great tool as it allows another touchpoint to be made for new customers, as well as a readily available communication method for customers to contact us directly on.“

Strengthen
relationships

Team-wide
visibility

Faster issue
resolution
Faster conversations, quicker resolutions

Keep the human connection
Scale your customer service while maintaining a personal touch. Instant conversations mean it’s easy to be accessible and responsive.

Customer service that’s different
Delight your customers by providing immediate, personalised support that sets you apart from competitors and fosters loyalty.

Customer comms in one place
Your entire team can access the complete chat history of every customer in one place, eliminating mixed messages and different lines of communication.

Understand the relationship
Access conversation history to completely understand customer interactions, resolve issues, and improve relationships.

Resolve issues faster
Efficiently handle product questions, order enquiries, and customer relationships through your Inbox.

Convert conversations into customers
Use chat to nurture potential customers, understand their needs, and convert conversations into business opportunities.
Hear it from our suppliers Why you’ve made us #1
Three simple ways Chat helps your team

Receive notifications
Receive notifications for new messages in your Inbox. Your customers get push notifications through the app or see messages when they next open their Ordermentum app.

Anyone can respond
Anyone on your team or your customer's team can view and respond in the same group chat. All messages are centralised in your Inbox for easy access.
Other ways you can retain customers

More orders, faster:
Supplier Marketing Hub
Unlock the full potential of Ordermentum with our Supplier Marketing Hub, designed to supercharge your ordering process.
These resources are designed to help you launch and promote Ordermentum across your different channels.
Discover the power of sign up links that seamlessly onboard your customers, email templates for communication to your current customers, and social media posts to help spread the word to your audience.
