Supplier Marketing Hub

Using Chat To Drive Sales

The chat feature on Ordermentum isn’t just for logistics; it’s a powerful tool to grow your customer relationships and drive more orders.

Whether you’re welcoming new venues, nudging those waiting to place their first order, or re-engaging with a quiet customer, a well-timed message can make all the difference.

Why Use Chat?

• Build trust faster with direct, personal contact
• Prompt action without the pressure
• Increase order volume through better communication
• Reduce churn by staying visible and relevant
• Drive campaign success with real-time promo reminders

We’ve made it easy to chat with your customers at key moments with copy-and-paste templates below.

Templates Library

Copy, paste, personalise and hit send. Use these templates to connect with venues via your Ordermentum inbox, or repurpose them as text messages.

Use these templates to save time and drive smarter conversations.

Welcome new connections 
Use this template when you have received a new connection that is sitting in ‘ready to order’

Hi [Venue Name], great to be connected! We’re excited to work with you. You can browse our full range and place orders anytime through our profile. Let us know if you have any questions — we’re here to help.

Waiting for the first order nudge
Use this template to follow up with a venue that’s connected but hasn’t placed their first order yet.

Hi [Venue Name], just a quick reminder that you’re all set up and ready to order! Let us know if you need help with your first order or have any questions about our range. We’d love to get you started.

“We Miss You” Re-engagement
Use this template to re-engage a venue that hasn’t ordered from you in a while.

Hi [Venue Name], we noticed you haven’t placed an order in a while. Just checking that everything is going well? If there’s anything you need or any feedback you’d like to share, we’d love to hear it.

Find out who you need to contact: 

1. Go to Customers in the left-hand menu
2. Apply the filter ‘Last order date’ (e.g. 2 months)
3. Export the user list 

Pro Tip: Pair your re-engagement message with a small promo, free sample, or seasonal special to make it even more enticing for them to come back.

Promo announcement
Use this template to announce upcoming promotions to both prospects and existing customers.

Hi [Venue Name], just a heads up — we’ve got a limited-time offer running on [Product/Range]! You can find the promo on our Ordermentum page or hit reply if you’ve got questions. Would love to see you take advantage of it!

Pro-Tip: Keep It Personal

Even a small touch of personalisation (like using their venue name or referencing a past order) can lift response rates and build longer-term loyalty.