Supplier Marketing Hub

Emails - 2 Week Reminder

Email is one of the easiest (and most effective) ways to get the word out to your customers. With our suggested timeline and plug-and-play templates, you can guide them smoothly through the change and set yourself up for faster adoption and fewer ordering hiccups.

Pro tip: update your email signature with a Sign Up Link and banner (download below). It keeps your team looking sharp and gives customers a gentle nudge, every time.

When To Send Emails

Your customers are busy, so make sure you have more than one email going out so they know exactly what to do.

Below is the timeline for sending out email communications, and we've pre-prepared email templates for each piece of comms that you can copy and paste. Your first one (the pre-go-live template) is on this page, and you can access the rest on the menu.

2 Weeks Before

Notify the customers of the upcoming changes

Go Live

Tell your customers you’re
live on Ordermentum!

Pre Go Live: Copy & Paste!

SUBJECT HEADING: We are moving to Ordermentum for all orders from [insert date]

COPY:

Hi <first name>

Just a friendly reminder - we’ve now moved across to Ordermentum for all ordering and payments.

It’s been two weeks since we went live, and we hope you’ve had a chance to explore the platform. If not, no stress - it’s designed to be easy to use on both desktop and mobile, whether you’re placing a quick order or checking payment status.

From here on, please place all orders through Ordermentum. This helps us: 

• Process your orders more accurately 
• Avoid delays or back-and-forth
• Keep everything - orders, invoices, payments - in one simple system 

A quick reminder of our order cut-off: [Insert cut-off time] on [insert cut-off day]. Placing orders before this time means your items are packed, prepped, and ready without delay.

Thanks for making the switch, we’re confident this will make things quicker, clearer, and just a little more seamless for both of us.

Thanks, 
[Your Email Signature]

Download your email banner

We've prepared some email banners that you can add to your emails as a header or in the body. These add a visual element to your emails and will make sure your customers know that you're on Ordermentum!

Download Email Banner
Download Email Signature

Example of an email signature:

FULL NAME
ROLE/POSITION AT COMPANY
COMPANY NAME
Phone Number
Address