Supplier Marketing Hub

Emails - 4 Week Reminder

Email is one of the easiest (and most effective) ways to get the word out to your customers. With our suggested timeline and plug-and-play templates, you can guide them smoothly through the change and set yourself up for faster adoption and fewer ordering hiccups.

Pro tip: update your email signature with a Sign Up Link and banner (download below). It keeps your team looking sharp and gives customers a gentle nudge, every time.

When To Send Emails

Your customers are busy, so make sure you have more than one email going out so they know exactly what to do.

Below is the timeline for sending out email communications, and we've pre-prepared email templates for each piece of comms that you can copy and paste. Your first one (the pre-go-live template) is on this page, and you can access the rest on the menu.

2 Weeks Before

Notify the customers of the upcoming changes

Go Live

Tell your customers you’re
live on Ordermentum!

Pre Go Live: Copy & Paste!

SUBJECT HEADING: We are moving to Ordermentum for all orders from [insert date]

COPY:

Hi <first name>

We hope you’re already seeing the benefits of using Ordermentum, from easier ordering to faster, more organised workflows.

Today, we wanted to highlight one of the platform’s most powerful features: automated payments.

We get it - handing over payment control can feel like a big step. But setting up your details means no more manual processing, no more chasing invoices, and no last-minute scrambles. It’s a smart move that helps you stay organised, save admin hours, and keep your cash flow humming.

Here’s how to set it up: 

1. Log in to your Ordermentum account
2. Click the cog icon in the top-right corner of the app 
3. Select Payment Methods under Venue Settings and follow the prompts 

If you’ve got any questions, just reach out - we’re here to help.

Thanks, 
[Your Email Signature]

Download your email banner

We've prepared some email banners that you can add to your emails as a header or in the body. These add a visual element to your emails and will make sure your customers know that you're on Ordermentum!

Download Email Banner
Download Email Signature

Example of an email signature:

FULL NAME
ROLE/POSITION AT COMPANY
COMPANY NAME
Phone Number
Address