Supplier Marketing Hub

Payments - Send An Email To Your Customers

If your customers are ordering through Ordermentum, it’s time to get them to start paying with automated payments.

To make this easy for you, we’ve provided the email template below to give your customers a clear, simple way to set up credit card payments without changing their terms.

Payment through Ordermentum reduces late payments, admin, and follow-ups, and opens up your cash flow.

When to send this email

Ideally, send this within 1–2 weeks of going live. Your customers will already be familiar with placing orders, so this is one more easy step. You can also send this email whenever you have a customer not paying you through the Ordermentum platform.

Just copy, paste, and hit send — it’s a small step that delivers big benefits.

Payments Email Template

Hi <first name>,

Exciting news! You can now pay us automatically through Ordermentum.

When you set up automatic credit card and direct debit (from your bank account) payments: 

✔ Your payment terms still apply
✔ Your account is charged automatically on the due date

✔ You’ll never need to  follow up on invoices or do manual entry

We’re looking forward to saving you more time, reducing your admin, and staying on top of your cash flow.  It’s also a great way to earn credit card points!  

What you need to do

1. Open the Ordermentum app 
2. Go to Settings 
3. Go to Payment Methods
4. Add a new payment method 

It’s very easy to set up, but if you need any help, there’s a step-by-step guide here.  

Thank you so much for being one of our valued customers. If you have any questions, we’re here to help — call [number] or email [email].

Cheers,

Your Email Signature]