Supplier Marketing Hub

Emails - Self Ordering

If your customers are already connected to you on Ordermentum, it’s time to get them self-ordering. 
This means they place their own orders directly through your Ordermentum profile 24/7 = without phone calls, emails or paper forms.

Self-ordering gives your customers: 

• Full visibility of your product range
• The ability to order anytime 
• Access to promotions & specials you run 
• More control over their ordering process

And for you, it means: 

• Less back-and-forth admin
• More accurate orders 
• Increased basket size for better product visibility

When to send this email

Ideally, send this within 1–2 weeks of going live. Your customers will already know how to find you on the platform, so this is the perfect moment to shift them onto self-service ordering.

Just copy, paste, and hit send — it’s a small step that delivers big benefits.

Self-Ordering Email Template

Hi <first name>,

We’re making ordering with us even easier! You can now place your orders through Ordermentum, giving you more control, more convenience, and more ways to access our full product range.

When you order through Ordermentum: 

• Browse our complete product range 
• Place orders anytime 
• See and access any specials or promotions we’re running
• Get instant confirmations that your order has been received 

How to place your order: 

1. Open the Ordermentum app or visit on desktop
2. Find us in the ‘My Suppliers’ section 
3. Browse, add products to your cart, and check out 

It’s quick, easy, and available 24/7. Thank you so much for being one of our valued customers. If you have any questions, we’re here to help — call [number] or email [email].

Cheers,
[Your Email Signature]