Supplier Marketing Hub

Emails Go Live

Email is one of the easiest (and most effective) ways to get the word out to your customers. With our suggested timeline and plug-and-play templates, you can guide them smoothly through the change and set yourself up for faster adoption and fewer ordering hiccups.

Pro tip: update your email signature with a Sign Up Link and banner (download below). It keeps your team looking sharp and gives customers a gentle nudge, every time.

When To Send Emails

Your customers are busy, so make sure you have more than one email going out so they know exactly what to do.

Below is the timeline for sending out email communications, and we've pre-prepared email templates for each piece of comms that you can copy and paste. Your first one (the pre-go-live template) is on this page, and you can access the rest on the menu.

2 Weeks Before

Notify the customers of the upcoming changes

Go Live

Tell your customers you’re
live on Ordermentum!

2 Weeks Later

Remind your customers about the new ordering process

4 Weeks Later

Remind your customers and promote the benefits about the new ordering process

Pre Go Live: Copy & Paste!

SUBJECT HEADING: We are moving to Ordermentum for all orders from [insert date]

COPY:

Hi <first name>

Great news, we’re now officially live on Ordermentum! From today, you can place all your orders and manage payments through the platform.

We know that switching systems can raise questions, especially when it affects how your team places orders and handles payments. But we’ve made this move to simplify things for everyone involved.

Ordermentum is Australia’s most trusted ordering and payments platform, and it’s built to help hospitality venues like yours: 

• What you have now stays the same - your custom pricing, minimum orders, and cut-off times/days will be just as they are, with no changes on your terms
• Save time with fast, frictionless ordering
• Avoid missed cut-offs with smart SMS reminders 
• Keep invoices, payments, and order history all in one place 
• Stay in control with flexible payment options and visibility 

You can log in anytime via the app or desktop to place and manage orders, set standing orders, and review your payment schedule.

Need a hand getting started? We’re here to help. You can explore Ordermentum's support articles as well as have access to their responsive support team.

Thanks for making the switch, we’re confident this will make doing business together even smoother.

Thanks, 
[Your Email Signature]

Download your email banner

We've prepared some email banners that you can add to your emails as a header or in the body. These add a visual element to your emails and will make sure your customers know that you're on Ordermentum!

Download Email Banner
Download Email Signature

Example of an email signature:

FULL NAME
ROLE/POSITION AT COMPANY
COMPANY NAME
Phone Number
Address