Supplier Marketing Hub

Emails Pre Go Live

Email is one of the easiest (and most effective) ways to get the word out to your customers. With our suggested timeline and plug-and-play templates, you can guide your venues smoothly through the change and set yourself up for faster adoption and fewer ordering hiccups.

Pro tip: update your email signature with a Sign Up Link and banner (download below). It keeps your team looking sharp and gives customers a gentle nudge, every time.

When To Send Emails

Your customers are busy, so make sure you have more than one email going out so they know exactly what to do.

Below is the timeline for sending out email communications, and we've pre-prepared email templates for each piece of comms that you can copy and paste. Your first one (the pre-go-live template) is on this page, and you can access the rest on the menu.

2 Weeks Before

Notify the customers of the upcoming changes

Go Live

Tell your customers you’re
live on Ordermentum!

Pre Go Live: Copy & Paste!

SUBJECT HEADING: We are moving to Ordermentum for all orders from [insert date]

COPY:

Hi <first name>

We’re excited to let you know that from [insert date], we’ll be switching to Ordermentum as our ordering platform. 
We know that any change to your ordering process can feel like a hassle, especially when time’s already tight and your team’s juggling a million things. But we’ve made this move to make it easier for you. 

Ordermentum is Australia’s most trusted ordering and payments platform for hospitality - used by over 45,000 venues. It helps cut down on admin, streamline communication, and reduce the back and forth that slows things down.

Here’s what’s coming your way:

• What you have now stays the same - your custom pricing, minimum orders, and cut-off times/days will be just as they are, with no changes on your terms
• SMS reminders so you never miss an order cut-off
• Standing orders you can set and forget 
• Access for your whole team (no more chasing down logins)
• Streamlined payments so there's less back and forth

💡 Already on Ordermentum? You’ll get a connection request soon via email. Once we’re live, you’ll find us in your ‘My Suppliers’ section.

🛠 New to the platform? Look out for a welcome email to finalise your set up. It’s quick and easy and we’re here if you need a hand.

We can’t wait to get started, and we’re here to make the transition smooth and stress-free.

Thanks so much, 
[Your email signature]

Download your email banner

We've prepared some email banners that you can add to your emails as a header or in the body. These add a visual element to your emails and will make sure your customers know that you're on Ordermentum!

Download Email Banner
Download Email Signature

Example of an email signature:

FULL NAME
ROLE/POSITION AT COMPANY
COMPANY NAME
Phone Number
Address